Individual Accounts
The JourneySM (retirement accounts)
If you have forgotten your PIN, click on the “Forgot your PIN” link on the right-hand side of The JourneySM login page and follow the instructions.
You may also obtain a PIN by calling the Participant Information Center at 1 (800) 74-FLASH (1-800-743-5274) weekdays from 8 a.m. to 8 p.m. EST or contacting your Plan Administrator.
Life Insurance, Disability Income Insurance, Annuities and Executive Benefits
If you need to register to access your account online, or if you have forgotten your username or password, click on the appropriate link on the login page and follow the instructions.
You may also contact our Service Center at 1 (800) 272-2216. Customer service professionals are available weekdays from 8 a.m. to 8 p.m. EST.
MassMutual IRA
Your user ID and PIN is provided to you via U.S. mail shortly after the setup of your account. If you have lost or forgotten your ID or PIN, please call the IRA service center at 1 (866) 306-6472 weekdays from 8 a.m. to 5 p.m. EST.
Business Accounts
Total Retirement Center
If you have lost or forgotten your member ID or password, please send us an e-mail or contact your MassMutual Account Manager.
Executive Benefits (Broker and Plan Administrators)
If you need assistance accessing your account information online, please call the appropriate telephone number below.
For COLI, call 1 (800) 665-2654 weekdays from 8 a.m. to 5 p.m. EST.
For GVUL, call 1 (800) 548-0073 weekdays from 8 a.m. to 5 p.m. EST.
Applications/Enrollment
GVUL Online Enrollment
Your User ID and PIN is provided in your enrollment kit. If you have any questions regarding your account or if you have forgotten your PIN, please call us at 1 (800) 665-2654 weekdays from 8 a.m. to 5 p.m. EST.
DI Online Application Tool
Your User ID and Password is provided by your employer. If you have lost or forgotten your ID or password, please call us at 1 (888) 237-8897 weekdays from 8 a.m. to 8 p.m. EST.
eBilling (group billed life insurance and disability income insurance accounts only)
If you would like to register to use Electronic Bill Presentment Payment, please call us at 1-800-272-2216 weekdays from 8 a.m. to 8 p.m. EST.
